Have Questions?

Here are some of the most asked questions related to our online store. If you have any product related questions or would like to have your skin analyzed by one of our Patient Coordinators, contact us.

Frequenty Asked Questions

For orders under $99.00 there is a flat fee of $10.00.
All orders are shipped via US Postal Service, first class. Currently, we do not ship out of the USA. Orders can also be picked up at the Rejuvent's office in Scottsdale without any additional fees.
All orders can be picked up at the Rejuvent office without shipping charges. Just choose Local Pick Up at checkout.
  • We only ship orders to the United States.
  • We do not ship to freight forwarding companies (such as companies that ship to customers that live outside the USA).
We accept all major credit cards but do not accept cards with billing addresses outside of the USA. Credit card payments are processed via a secure server.
Most orders take 7 to 10 days to arrive from the day they are shipped. We usually ship your order the day after it is received. Monday through Friday. Because of COVID, there may be a shipping delay. Items not in stock will be shipped as soon as we receive them, if the item is back ordered we will let you know. If you have any questions about your order email us at customercare@rejuventskincare.com
The maximum quantity is 3 of each product. We do not sell in bulk and do not sell to resellers. This is a requirement from our brands. Orders with more than 3 of a product will be canceled.
There are a few reasons why this can happen. If your order was canceled and you have questions, just email us at customercare@rejuventskincare.com
  • Shipping and Billing Addresses Do Not Match - When the shipping address and billing address do not match, we will call you. If we cannot get a hold of you, your order will be cancelled.
  • More Than 3 of an Item - Orders with more than 3 of a product will be canceled. We do not sell in bulk or to resellers.
  • Shipping to a Mail Distribution Center - We do not ship to centers that forward mail to other countries, or third parties.
Samples are available when we receive samples from manufacturers. When those are available we ship them with orders over $150. Right now we do not have samples.
Yes, your data is very secure. Our site is protected and the data is encrypted. All our pages are delivered via HTTPS and protected with a Secure Certificate (SSL). SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt the data before transmitting it across the web. A web page with an active SSL session is what we mean when we say a web page is "secure". The data is transmitted securely and encrypted to the credit card company and there is NO risk whatsoever.
We use Authorize.net as our credit card processing system and your credit card information is NOT stored on our servers. Even when your credit card is "saved" in your account, it is actually encrypted and stored in the Authorize.net servers.
Our site also is protected with Stachpath CDN and WAF, a service that verifies there are no malware or any other issues. Along with e-commerce solutions such as Wordfence, which protects the actual website files and provides an extra firewall and protection rules to prevent malicious bots or users from logging in. gap height="8px"] Rest assured that our site is secure and your orders are processed in the most secure way possible. If you have any questions, call us at 1-877-800-2147.
After your order is processed you will receive an email with your order. When the order is shipped, you will receive an email with your order's tracking number from the United States Postal Service.
Yes, our system will email you an invoice after you complete your payment. If you did not receive an invoice, please email us at customercare@rejuventskincare.com
You will also receive an email once your order is completed, and you will receive your tracking number directly from USPS.
If you did not receive an email from us, please check your Promotions and Spam Folders.